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Service Warranty

Platinum Seal Service Warranty

At Platinum Seal, we are committed to delivering high-quality, long-lasting results for your bathroom. We stand behind our workmanship with industry-leading warranties to ensure your peace of mind.

What’s Covered

  • 10-Year Warranty: Covers the waterproof integrity of Grout and Epoxy applications.

  • 24-Month Warranty: Covers Silicone Sealants and flexible joint applications.

What’s Covered

This warranty covers the waterproof integrity of materials applied during the Platinum Seal resealing process. We will provide repairs or replacement at no cost if these sealants fail to remain waterproof due to defects in application or materials within their respective warranty periods (10 years for grout/epoxy; 24 months for silicone).

What’s Not Covered

This warranty does not cover:

  • Mould and Discolouration: This warranty does not cover mould growth or discolouration of grout, epoxy, or silicone sealants. It is the client’s responsibility to maintain the resealed areas.
  • Pre-Existing Issues: Water damage behind tiles, structural problems, or leaks caused by faulty plumbing or inadequate waterproofing.
  • Non-Tiled Areas: Surfaces beyond the scope of the resealing service.
  • Improper Use or Maintenance: Damage resulting from neglect, misuse, or failure to follow care instructions provided by Platinum Seal.
  • External Factors: Damage caused by structural movement, cracking, or third-party modifications to the resealed surface.

Limitation of Liability

Platinum Seal is a resealing service provider only. Our liability is strictly limited to the repair or replacement of the grout, epoxy, or silicone applied by our technicians.

Platinum Seal shall not be held liable for any direct, indirect, or consequential damages to property resulting from a failed seal or ongoing water ingress. This includes, but is not limited to, damage to subfloors, joists, ceilings, cabinetry, electrical systems, or any other structural components of the property. It is the property owner’s responsibility to monitor for signs of water damage and address underlying structural or plumbing issues.

Customer Responsibilities

  • To maintain your warranty and ensure the best results:
  • Prepare the Shower: Ensure the shower is completely dry on the morning of service.
  • Allow for Proper Curing: Refrain from using the shower for at least 24 hours after the service to allow the sealants to set fully.
  • Follow Care Instructions: Maintain the resealed surfaces as recommended by Platinum Seal.

  • Maintain and regularly clean the resealed areas to prevent mould and discolouration, as these are not covered under the warranty.

How to Claim

If you believe your sealants are no longer waterproof, please follow these steps:

  • 1. Contact Us: Call Platinum Seal at 0426 747 816 or email us at contact@platinumseal.com.au.
  • 2. Provide Details: Have your proof of purchase ready and share photos of the affected area.
  • 3. Inspection: We will review your claim and, if necessary, inspect the resealed area.
 

If the issue falls under our warranty, we’ll repair or replace the sealants at no cost to you. If the claim is found to relate to pre-existing issues or other exclusions, a call-out fee may apply.

Important Notes

  • This warranty applies only to grout, epoxy, and silicone products applied during Platinum Seal’s full resealing service.
  • This warranty is non-transferable and valid only for the original purchaser.
  • Platinum Seal is not liable for issues resulting from materials or conditions outside the scope of the resealing process, including water damage behind tiles or structural movement.