Service Warranty
Platinum Seal 10-Year Service Warranty
At Platinum Seal, we are committed to delivering high-quality, long-lasting results for your bathroom. That’s why we back our grout, epoxy, and silicone resealing services with a 10-year warranty, ensuring your peace of mind.
What’s Covered
Our 10-Year Service Warranty covers:
• The waterproof integrity of grout, epoxy, and silicone sealants applied during the resealing process.
• Repairs or replacement at no cost if these sealants fail to remain waterproof due to defects in application or materials.
What’s Not Covered
This warranty does not cover:
- Mould and Discolouration: This warranty does not cover mould growth or discolouration of grout, epoxy, or silicone sealants. It is the client’s responsibility to maintain the resealed areas.
- Pre-Existing Issues: Water damage behind tiles, structural problems, or leaks caused by faulty plumbing or inadequate waterproofing.
- Non-Tiled Areas: Surfaces beyond the scope of the resealing service.
- Improper Use or Maintenance: Damage resulting from neglect, misuse, or failure to follow care instructions provided by Platinum Seal.
- External Factors: Damage caused by structural movement, cracking, or third-party modifications to the resealed surface.
Customer Responsibilities
- To maintain your warranty and ensure the best results:
- Prepare the Shower: Ensure the shower is completely dry on the morning of service.
- Allow for Proper Curing: Refrain from using the shower for at least 24 hours after the service to allow the sealants to set fully.
- Follow Care Instructions: Maintain the resealed surfaces as recommended by Platinum Seal.
Maintain and regularly clean the resealed areas to prevent mould and discolouration, as these are not covered under the warranty.
How to Claim
If you believe your grout, epoxy, or silicone sealants are no longer waterproof, please follow these steps:
- 1. Contact Us: Call Platinum Seal at 0426 747 816 or email us at contact@platinumseal.com.au.
- 2. Provide Details: Have your proof of purchase ready and share photos of the affected area.
- 3. Inspection: We will review your claim and, if necessary, inspect the resealed area.
If the issue falls under our warranty, we’ll repair or replace the sealants at no cost to you. If the claim is found to relate to pre-existing issues or other exclusions, a call-out fee may apply.
Important Notes
- This warranty applies only to grout, epoxy, and silicone products applied during Platinum Seal’s full resealing service.
- This warranty is non-transferable and valid only for the original purchaser.
- Platinum Seal is not liable for issues resulting from materials or conditions outside the scope of the resealing process, including water damage behind tiles or structural movement.
Your Peace of Mind, Sealed for 10 Years
At Platinum Seal, we take pride in delivering lasting solutions for your bathroom. With our 10-Year Service Warranty, you can trust that your shower or bathroom resealing is in expert hands.